We use an award-winning quality assurance and inspections program called CleanTelligent. Since we incorporated CleanTelligent into our commercial cleaning services, our client retention for Utah office cleaning has improved by 300%. One of the great features CleanTelligent offers is a communications portal for our clients. They can access the portal by simply clicking on a BearCom icon on their desktop. From inside the portal they can submit to us any kind of message, which we receive immediately. Our commitment to our clients is that we will respond to their messages within 5 minutes so they know we received their message and that we are taking care of their requests.