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CLEANING MANAGEMENT
The Specialist Approach
Introduction
We use a specialist approach, which is an expanded version of "team cleaning". The system develops cleaners who concentrate on doing a few tasks well. The term "expanded" is used because we have developed and implemented checking techniques in our system that assure restrooms are thoroughly cleaned and disinfected, trashed is not missed, and vacuuming is thorough and regular.
The Four Functions of Cleaning Team
Workers become specialists by mastering different cleaning functions. The four functions of the team and their respective responsibilities are as follows:
function   Responsibility
Light Duty Function   Empties trash, dusts, cleans horizontal and vertical surfaces, and cleans carpet spots.
Vacuum Function   Vacuums, checks the trash, turns off the lights, and secures the area.
Restroom Function   Fills dispensers, empties trash, cleans and disinfects fixtures, floors and drinking fountains.
Utility Function   Hauls trash to dumpster, cleans brass, cleans blinds and elevators, and handles other specialty services.

Each team function has a flow chart that describes what tasks they are to perform and the order in which to perform them. Each individual worker's job assignment is clearly stated on a job card. It also notes special assignments they have while they are cleaning.

Color coded flow charts, job cards, chemicals, secondary labels, and material safety data sheets help simplify communications for the worker. Chemical mixing is also simplified through the use of pre-measured PortionPac chemicals.